BUT JUST IN CASE…
WE’VE GOT YOU.
We put a lot into making every Pimp Your Pod order feel iconic. But if something is not right, not what you expected or simply not your vibe, we are here to help.
Because good customer service should never feel like a boss battle.
THREE SITUATIONS.
ONE GOAL: MAKE YOU HAPPY.
LET’S TALK.
Have a question, a concern or just a feeling that something is not quite right? Contact us first. We are always here to help, and we genuinely want you to love your order.
Seriously. Don’t hesitate.
YOU CHOOSE THE FIX.
If we sent the wrong item, made a mistake or something is not as it should be, you can choose what works best for you.
- Full refund
- Replacement order
- Store credit
You pick the solution. We make it happen.
YOU CAN RETURN IT.
Wrong colour? Wrong device? Different style than you expected? You can return your order within 14 days of delivery.
Return shipping is on you. The rest is easy.
WHEN IT’S ON US,
THE CHOICE IS YOURS.
If we have made an error with your order, if an item arrived with an issue or if something is not what it should be, we want to sort it out quickly and properly.
FULL REFUND
Want your money back? We will arrange a full refund for the affected order or item.
REPLACEMENT ORDER
Want the right item instead? We will send a replacement as quickly as possible.
STORE CREDIT
Want to choose something else? We can issue store credit so you can pick your next vibe.
NO RUNAROUND. NO AWKWARD BACK-AND-FORTH. JUST A FIX.
RETURNING IT IS SIMPLE.
LET US KNOW
Contact us within 14 days of delivery and tell us what you would like to return.
SEND IT BACK
Return the order at your own cost, in good condition and with all stickers and original items included.
WE REFUND YOU
As soon as your return reaches our warehouse and is checked in, we will issue a full refund for the returned items.
To receive a full refund, returned products must be in good condition and include every sticker and item originally included in the order.
We recommend using a tracked return service, so your order can travel back safely.
READY TO COME BACK?
ALL STICKERS INCLUDED
Please return every sticker and item included in the original order.
GOOD, RESALABLE CONDITION
Products should be returned clean, complete and in a condition suitable for resale.
PACK IT SAFELY
Use suitable packaging so your order is protected on its way back to us.
RETURN SHIPPING
For change-of-mind returns, return postage is paid by the customer.
QUICK ANSWERS.
You can request a return within 14 days of receiving your order.
If you are returning an item because you changed your mind, selected the wrong device, colour or style, return shipping is your responsibility.
Contact us and choose the option that works best for you: a full refund, a replacement order or store credit.
Once your returned order reaches our warehouse and is checked in, we will process your full refund for the returned items.
Please include all stickers and items from the original order, returned in good condition.
WE’RE HERE.
NO QUESTION IS TOO SMALL.
Whether you need help with an order, a return or choosing your next look, send us a message. We will take it from there.
Pimp Your Pod — Wear it loud. Return it only if you really, really have to.
