GOT A QUESTION?
A RETURN?
A LITTLE SHIPPING DRAMA?
Whatever you need, send us a message. Orders, returns, product questions, updates or just a quick ‘which vibe should I pick?’ — we’ve got you.
Real people. Real replies. No copy-paste robot energy.
YOU BRING THE QUESTION.
WE’LL BRING THE HELP.
You do not need to find the perfect page first. Just tell us what is going on and we will point you in the right direction.
RETURNS & REFUNDS
Changed your mind, received the wrong item or something feels off? Let’s sort it.
ORDER UPDATES
Want to know what is happening with your order? Send us your order number.
SHIPPING HELP
Lost parcel, damaged delivery or shipping question? No drama. We’re on it.
PRODUCT QUESTIONS
Need help understanding a design, product or how it works? Ask away.
FIND YOUR FIT
Not sure which product is right for your device? We will help you find your vibe.
COLLABS & OTHER COOL IDEAS
Creator, brand, press or partnership request? We would love to hear it.
LET’S TALK.
Tell us what is up, add your order number if you have one, and we will take it from there.
CONTACT FORM GOES HERE
Recommended fields: Name, Email, Order Number, Topic, Message.
We aim to reply within a few hours during European business hours.
For order-related questions, including your order number helps us help you faster.
YOU MIGHT FIND IT HERE FIRST.
Check your shipping confirmation email first. If you still need help, send us a message with your order number and we will look into it.
Yes. You can find the full process on our Returns & Refunds page, or simply write to us and we will guide you through it.
READ RETURNS & REFUNDSContact us as soon as possible. We will take care of it and arrange a replacement order where applicable.
READ SHIPPING POLICYYes. Pimp Your Pod ships across Europe. You can find the full delivery details on our Shipping Policy page.
READ SHIPPING POLICYStart from our Shop by Device page. If you are still unsure, send us a message and we will help you find the right fit.
SHOP BY DEVICE
SMALL TEAM.
BIG ‘WE’LL SORT IT’ ENERGY.
Pimp Your Pod is built by real people in Italy who care about every order, every little detail and every customer experience.
We might not have a giant call centre. What we do have is a real inbox, a real team and a genuine interest in making things right.
YOU SHOULD NEVER HAVE TO FIGHT FOR A SIMPLE ANSWER.
GOOD.
WE’RE STILL HERE TOO.
Whether it is about an order, a return, your next pod look or something completely different — write to us.
PIMP YOUR POD — WEAR IT LOUD.
